Converted to ntfs file system and loaded the device with data. My book drive, with the wd backup, wd drive utilities, and wd security software. On the home tab, select your drive letter and my book. That is, you may experience various situations on wd backup not working. The backup that fails is of 2 sharesfolders and one seems to complete ok. I had no problems at all until i ended up with a message these files failed to back up. My pc is an hp pavilion e9180f running windows 7 64 bits. My book duo desktop raid storage user manual western digital. When i cancel backup, it tells me that backup has been installed, but then discovery shows install not open for wd backup and the software does not appear in the start menu or installed software apps and features. Make sure this backup tool is installed and started as windows administrator. When using wd smartware to create a backup, at the beginning, smartware will add almost all the files you included in the backup in the file pending backup list and then start to backup one by one. Problem started with the purchase of a an external drive 4 tb my book from western digital. You can follow the question or vote as helpful, but you cannot reply to this thread. Open the norton main ui and select backup backup sets then click the where tab.
I just bought a wd my passport ultra and it comes with a copy of wd backup. How to back up a windows computer with wd smartware. Efficiently way to recover data from wd my passport drive. Western digital 6tb my book desktop external hard drive. Connected to my backup drive wd mybook 4t at home, and the backup failed last night. The request failed due to a fatal device hardware error.
My book duo twobay storage unit, with wd discovery. After that i reselected the disk as my backup and it seems to work fine. Never using backup software i decided to give it a try and see what happens. Finally click on ok to recover files from wd my book external hard drive easily. View and download western digital my book wdg1c7500 quick install manual online. Find and expand universal serial bus controllers rightclick on usb controllers on your wd drive and select uninstall device. Wd app is an application for windows 10 and windows 8 that reads media from a wd drive and categorizes it into photos, music and videos for easy access. The following wd my book data recovery guide is done with recoverit data recovery for windows. Equipped with wd backup software for windows and apple time machine compatibility for mac, the my book desktop hard drive can back up your photos, videos, music and documents. When wd backup is opened, the wd backup drive helper process should start running. Apr 29, 2020 the following wd my book data recovery guide is done with recoverit data recovery for windows. This will start the installation process for the backup software. The my book desktop hard drive also works great with acronis true image wd edition software to schedule full system backups.
If not, click the refresh button near the top of the window. Jan 30, 2017 wd backup seems to be installing, and when i try to backup, it cannot find the wd drive. Mojave time machine backups have gone sideways software. I have tried connecting the my book directly to my computers ethernet port it does the same thing. Password protection the my book drives builtin 256bit aes hardware encryption with wd security tools helps keep your content private and safe.
Create system image does not work with wd mybook essential. Since my original post i changed my backup plan from a full c. Downloads download software and updates for your wd product at. I tried the advice in this blog and i called western digital with no success. If it fails, the only way to regain access to the information on the drive might be to replace the circuit board in the enclosure with one of the exact. Wd smartware backup alternative for windows 1087 easeus. Wd mybookworld nas connection failed apple community. I bought this second extenal drive for backup to an existing identical totally functinal wd my book 1230 4 tb. I forgot to mention, i have a 750gb western digital mybook usb 2. If one of the files to be backed up get deleted, renamed, then smartware cannot locate the file. Western digital my book variety has a number of tiers cuisines for. I keep getting unknown usb device device descriptor request failed code 43. Apr 17, 2020 after the scanning process is finished, the recovered file type will appear on the left side of the window. Wd my book drives not working posted in windows 10 support.
Wd backup installer fails to recognise wd drive discus and support wd backup installer fails to recognise wd drive in windows 10 installation and upgrade to solve the problem. How to recover data from bricked wd my book world edition. Western digital backup software not loading microsoft community. The app is available through the app store in windows 8 and automatically installs when a compatible wd drive is plugged into a windows 8 computer. Local pc security, anti virus, malware protection or end point protection software may need to be configured to allow wd backup. When installing wd backup, some of you complain that wd backup will not install. Another backup, of public sharefolder, completes ok. I have followed one of the faqs on the western digital web site which mentions accessing the shared storage manager and followed the procedure. Wd smartware can only backup files, windows operating system and the applications are not supported. Install guide take up your installation process easy. You can scan for errors as well as check for increases in temperature, noise, or read and write errors, which can all be signs of a failing hard drive.
I can still see my earlier backups wd should provide an update driver the latest mac osx i. On a separate pc using windows 10 it works fine discussion in windows 10 drivers and hardware started by. The external wd usb drive should be visible in that list. Contacted wd support and their only option was to return the drive.
What to do if wd backup is not working windows 108. Tips for getting started with the wd my book backup drive mikes. Wd smartware files pending backupwhy files not backed up. Apr 01, 2016 when using wd smartware to create a backup, at the beginning, smartware will add almost all the files you included in the backup in the file pending backup list and then start to backup one by one. I even had to do a clean reinstall of windows 7 on my laptop. Also i will show how to connect it to you system and how to start your pc. Feb 15, 2010 further to my previous message i have found i can connect to the drive via smb. Mybookworld i can then the the public, configuration, and download folders. If you dont see the wd apps setup, look for a folder called wd apps for windows, if you are using windows or wd apps for mac if you are using os x to find the application installer for your operating system.
Cant backup a specific file solved windows 10 forums. Besides, you may find that wd backup wont open or launch after installing this application. I ejected the backup drive by putting in the trash. The my book is come with install guide, us plug, usb cable, uk plug, power break, and rubber feet. Time machine couldn t back up to my passport for mac. Click on the wd external hard drive and then press on next option to initiate. After the scanning process is finished, the recovered file type will appear on the left side of the window. Check these things if you see an alert that time machine is unable to back up your data, or if you cant select your backup disk in time machine. Western digital backup software not loading microsoft. Apr 23, 2019 wd smartware is a utility designed for backing up data on west digital wd devices. Files failed to backup wd portable drives wd community. Restarted this morning while getting ready for school. Wd smartware is a utility designed for backing up data on west digital wd devices. Complete backup my book desktop storage comes equipped with wd backup.
Wd backup seems to be installing, and when i try to backup, it cannot find the wd drive. If your product is not listed above, please visit the product page. Had an issue with wd support when i noticed that the drive did not come with the 9 digit code that would give me access to my cloud. Does anyone know of a free or cheap program that will copy the contents of the nas to the usb drive at regular intervals. I wont use world book white edition ii anymore, its about 9 years old and i just had to recover world book blue ring raid1, 10 years old where the controller failed capacitor burned on print many thanks for any help. I had this problem before and did the same procedure and it worked until i installed mavericks. Ensure the wd drive is connected directly to the computer. Then click on recover and check on files you want to restore. How to recover files from wd my book external hard drive. Few easy steps to restore files from a failed wd passport external hard drive. You should now be able to select your wd drive from the list.
The computer recognizes the drive but not the target to backup. After i connected the drive to my laptop with the included usb 3. Feb 26, 2017 need to automatically backup wd my cloud to wd my book i want to back up the nas to the usb drive automatically but the software that comes with the my cloud wont do that. Fix the request failed due to a fatal device hardware error. Equipped with wd backup software for windows and apple time machine compatibility for mac, the my book desktop hard drive can back up your photos, videos, music, and documents. Please make sure that your wd my book external hard drive can be recognized by your computer. Then i attempted a firmware update, which failed, and my desktop computer no longer recognized the drive. Click start backup to begin backing up the selected categories of files and skip step 8 on page 35. Make sure wd backup is allowed and not blocked by antivirus software. Wd drive utilities lets you configure, manage, and diagnose your western digital external drives.
After building a pc with win 10, ive not had my wd my book world edition used for a good while, decided to plug it in and install the drivers etc. Usb backup failure settings question my cloud ex2 wd. May 17, 2016 wd my book drives not working posted in windows 10 support. How to back up a windows computer with wd smartware youtube.
The my book drive is trusted desktop storage designed to complement your personal style with a massive amount of space to store your photos, videos, music and documents. The entire upgrade was a nightmare to my desktop and laptop pcs. Trying to create a system image with a wd my book essentials, 3 tb, usb 3. Tips for getting started with the wd my book backup drive. Windows answered by a verified tech support specialist. I can log into my book live, but when i go to file explorer my book live doesnt appear. Monitoring icon alerts the wd quick view icon flashes to indicate drive status. Installing wd backup was easy, and of course, all the software and user manuals are on the drive itself. To fix this issue, you should check the following things.
Click apply changes to create a custom backup plan and refresh the content gauge for your my book drive. Seagate expansion 8tb desktop external hard drive usb 3. Wd backup not seeing my drive may be caused by various reasons. Western digital my book wdg1c7500 quick install manual pdf. Passport for mac does not complete backup wd community. Fix the request failed due to a fatal device hardware. Need to automatically backup wd my cloud to wd my book solved.
Wd my book home edition 1 tb bought from costco last week. I was running this backup without any problem until i up graded my mac book pro to osx to 10. Currently i have two wd external drives, my book 2. Then launch this software and select recover drives option from the main screen figure 1. Stop or quit all running software and applications when you perform a file system backup. How to back up windows 10 with western digitals my passport. It is quite possible that the public and first user share had no changes to backup. Whether youre using a my passport, my book or even my cloud, wd smartware provides great backup options for your windows computers. Irrespective of the scenario under which wd my passport data lost, there is a way to recover data from wd my passport ultra.
My book user manual checking drive status hover the pointer over the wd quick view icon to see the drive capacity used and drive temperature status, and to find out if the drive is locked. If you have a mac, you can get mac version to follow similar steps to recover your lost data from wd my book external hard drive. Cloud backup with dropboxeasily save a second copy of your files to your dropbox cloud account using the wd smar tware pro software. One is a wd my book 4tdrive and the other a 5t drive. Restart the computer and microsoft will automatically reinstall the usb controllers software for your wd drive. This video will show you the contents of the wd mybook high capacity home network back up drive. Wd backup sw could not find device repeatedly, even w tech support. Using win 10 on new ssd, wd my book backup sw does not work. Wd my book hw recognized by cpu, could manually copy files, but unable to do full backup.
Then check any folders or files you specifically dont want to backup. Plugged it into a switch and its not being recognised at all, even downloaded the wd cd with the drivers and the detection. I downloaded revo uninstaller, uninstalled wd backup and deleted a collection of registry entries and files. Connecting to wd my book live discus and support connecting to wd my book live in windows 10 drivers and hardware to solve the problem. If you cant back up or restore your mac using time machine apple. May 19, 2014 whether youre using a my passport, my book or even my cloud, wd smartware provides great backup options for your windows computers. My goal is only transferring the data to another nas.
Need to automatically backup wd my cloud to wd my book i want to back up the nas to the usb drive automatically but the software that comes with the my cloud wont do that. Filled it up to about 7tb and found the drive to be slow and unresponsive at times. Once you do this, backups will be automatic from that point on. I transferred my wd passport to a new windows 10 computer from a windows 7 computer. One of the most common hardware issues happening to western digital wd and seagate external hard drive users is the fatal device hardware error, with the exact expression x.
The other possible reason why a system fails to detect the connected wd my passport or transfer files is because of a virus attack. Equipped with social media and cloud storage import, password protection and perfectly paired with wd backup or time machine, my book desktop storage helps keep your files safe. After reinstalling it started fine the only downside is it removes all previous configurations and backup plans but the problem has been fixed. Drive status check the drive status check is a failureprediction function that.
Need to automatically backup wd my cloud to wd my book. I feel these files may be left over from the temporary transition to windows 10. During the process i get a message that says it cannot see a target drive. Equipped with social media and cloud storage import, password protection and perfectly paired with wd backup or time machine, my book desktop storage helps keep your. Here are some common wd smartware problems reported by users. I can access the admin account on my router but that is the limit of my knowledge. Wd mybook unboxing and installation tutorial youtube. Further to my previous message i have found i can connect to the drive via smb.
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